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Privacy Policy






This notice will tell you about ways in which Medic Home Health Care, LLC (“Medic”) protects, uses, and discloses your protected health information (“PHI”). This notice also describes your rights and certain obligations we have regarding the use and disclosure of PHI. If you have any questions about this Notice of Privacy Practices (“Notice”), please contact Medic’s Privacy Officer, at Medic Home Health Care, LLC, 760 Beta Dr, Suite A, Mayfield Village, OH 44143-2334, Telephone (440) 449-7727.


PHI means any information transmitted or maintained in any form or medium, which Medic creates or receives that relate to your physical or mental health, the delivery of health care services to your or payment for health care services and that identifies you or could be used to identify you. We maintain your PHI in a record we create of the services and items you receive from Medic. This notice applies to all of those records created, received or maintained by Medic.


We are required by law to: make sure that PHI is kept private; give you this Notice of our legal duties and privacy practices with respect to your PHI; and comply with the currently effective terms of this Notice.




The following categories describe different ways that we use and disclose PHI.


Use for treatment, payment, or Health Care Operations


We are permitted to use and disclose your PHI (1) to treat you by filling your prescriptions and providing similar services, (2) to be paid or request payment for our services, and (3) to conduct health care operations. This section of this Notice discusses each of these types of uses and disclosures of PHI.


  • For Treatment. We may use PHI about you to provide you with health care treatment or services. For example, we may use your PHI to fill your prescriptions. We may disclose PHI about you to Medic Personnel, as well as to doctors, nurses, hospitals, clinics, or other health care providers who are involved in your care. For example, a doctor treating you for a particular medical condition may need to know the medications which have been prescribed for you, or the home health services and items that have been provided to you. Medic may also share PHI about you in order to coordinate health care services and items that you may need.
  • For Payment. We may use and disclose PHI about you so that the services and items that you receive from Medic may be billed and payment may be collected from you, an insurance company, or a thirst party payor. For example, we may need to give your health plan information about the services or items that you received so that your health-plan will pay us or reimburse you for the services or items.
  • For Health Care Operations. We may use and disclose PHI about you for health care operations. These uses and disclosure are necessary to make sure you receive quality care. For example, we may use PHI to review our treatment and services and to evaluate the performance of our staff in providing services to you.


Other Uses and Disclosures of PHI


Listed below are a number of other ways that Medic is permitted or required to use or disclose PHI. This list is not exhaustive. Therefore, not ever use or disclosure in a category is listed.


  • Individuals Involved in Your Care or Payment for Your Care. We may release PHI about you to a friend or family member who is involved in your medical care. We may share PHI about you with family members or friends who pick up your prescription medication or home health equipment. We may also give information to someone who helps pay for your care. N addition, we may disclose PHI about you to a person or entity assisting in an emergency so that your family can be notified about your condition, status and location.
  • As Required By law. We will disclose PHI about you end required to do so by federal, state, or local law.
  • Public Health Risks. We may disclose PHI about you for public health activities.
  • Health Oversight Disputes. We may disclose PHI to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure.
  • Lawsuits and Disputes. If you are involved in a lawsuit or dispute, we may disclose PHI about you in response to a court or administrative order. We may also disclose PHI about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute; but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
  • Law Enforcement. We may release PHI if asked to do so by a law enforcement official as permitted by law.
  • To Avert a Serious Threat to Health or Safety. We may use and disclose PHI about you when necessary to prevent a serious threat to your health and safety of the public or another person.
  • Military and Veterans. If you are a member of the armed forces, we may release PHI about you as required by military command authorities.
  • Health-Related Benefits and Services. We may use and disclose PHI to tell you about health-related benefits or services that may be of interest to you.
  • Worker’s Compensation. We may release PHI about you for worker’s compensation or similar programs. These programs provide benefits for work-related injuries or illness.


Other uses and disclosures will be made only upon your written authorization. You also have the right to revoke such authorization, in writing, except where we have previously taken action in reliance on your prior authorization or if the authorization was a condition to obtaining insurance or health plan coverage and applicable law provide the insurer or health plan with the right to contest a claim under the policy.


You have the following rights with respect to your PHI:


  • Right to Inspect and Copy. You have the right to inspect and copy PHI that may be used to make decision about your care. Generally, this information includes health care and billing records, but does not include (1) psychotherapy notes; (2) information prepared in anticipation of or for use in, a civil, criminal, or administrative action; and (3) PHI maintained by a covered entity that is (a) subject to the Clinical Laboratory Improvements Amendments (“CLIA”) of 1988, 42 U.S.C.263a, if access to the individual would be prohibited by law, or (b) exempt from CLIA pursuant to 42 CFR 493.3(a)(2).


To inspect and copy PHI maintained by Medic, you must submit your request in writing to Medic’s Privacy Officer. We may charge a fee for the costs of copying, mailing, or other supplies associated with your request. We may deny your request to inspect and copy your PHI in certain limited circumstances. If you are denied access to PHI, you will receive a written denial. You may request that the denial be reviewed. Thereafter, a license health care provider chosen by Medic will review your request and the denial. The person conducting the review will not be the person who originally denied your request. We will comply with the outcome of the review.


We may charge you reasonable fees for copying your PHI.


  • Right to Amend. If you believe that the PHI we have about you is inaccurate or incomplete, you may ask us to amend the information. You have the right to request an amendment for so long as the information is kept by or for Medic. To request an amendment to your PHI, your request must be made in writing and submitted to Medic’s Privacy Officer. In addition, you must provide a reason that supports your request. We will generally make a decision regarding your request for amendment no later than (60) days after receipt of your request. However, if we are unable to act on the request within this time, we may extend the time for (30) more days but we will provide you with a written notice of the reason for the delay and he approximate time for completion. If we deny your request amendment, we will provide you with a written denial.

    We have the right to deny your request for an amendment if it is not in writing or does not include a reason to support the request. We are not required to agree to your request if you ask us to amend PHI that was not created by us, unless the person or entity that created the information is no longer available to make the amendment; is not part of the PHI kept by or for Medic; is not part of the PHI which you would be permitted to inspect and copy; or is already accurate and complete.


  • Right to an Accounting of Disclosures. You have the right to request an “accounting of disclosures.” This is a list of certain disclosures of PHI we have made about you. We do not have to list certain disclosures such as those made for the purpose of treatment, payment, or healthcare operations, pursuant to a prior authorization by you or for certain law enforcement purposes.

    To request this list or accounting of such disclosures, your request must be submitted in writing to Medic’s Privacy Officer. Your request must also state a time periods, which may not be longer than six (6) years and may not include dates before February 26, 2003. Your request should also specify the format of the list you prefer (i.e. on paper or electronically). The first list you request within a twelve (12) month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the costs involved and you may choose to withdraw or modify your request at that time before any costs are incurred.


  • Right to Request Restriction of Uses and Disclosures. You have the right to request that we restrict the uses and disclosures of PHI about you to carry out treatment, payment or healthcare operations and/or to individuals involved in your care. We cannot restrict disclosures required by law or requested by the federal government to determine if we are meeting our privacy protection obligations. We are not required to agree to your request; however, if we do not agree, we will comply with your request unless the information is needed to provide you emergency health care treatment. To request restrictions, you must make our request in writing to Medic’s privacy officer. Your request must specify (1) what PHI you want to limit; (2) whether you want to limit our use, disclosure or both; and to whom you want the limits to apply (i.e. disclosures to your spouse). We may terminate our agreement to the restriction if you orally agree to the termination and it is documented, you request the termination in writing, or we inform you that we are terminating our agreement with respect to any information created or received after receipt of our notice.


  • Right to request Confidential Communications. You also have the right to request that we communicate with you about healthcare matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to Medic’s Privacy Officer. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.


  • Right to Receive Notice Electronically. You have the right to a paper copy of this Notice. You may ask us to give you a copy of this Notice at any time. Even if you have agreed to this Notice electronically, you are still entitled to a paper copy of this Notice. To obtain a paper copy of this Notice, please write to or call Medic’s Privacy Officer.




We reserve the right to change our privacy practices that are described in this Notice. We reserve the right to make the revised or changed privacy practices applicable to PHI we already have abut you as well as any information we receive in the future. A copy of our current notice will be posted in our store locations. Prior to a material change to the uses or disclosures, your rights, our legal duties, or any other privacy practices stated in this Notice, we will promptly revise the Notice. The Notice will contain the effective date on the first page.




If you believe your privacy rights have been violated, you may file a complaint with Medic or with the Secretary of the Department of Health and Human Services. To file a complaint with Medic, write to Medic’s Privacy Officer. All complaints must be in writing. You will not be penalized or retaliated against for filing a complaint.




Other uses and disclosures of PHI not covered by this Notice or the laws that apply to us will be made only with your written authorization. If you provide us permission to use or disclose PHI about you, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose PHI about you for the reasons covered by your written authorization. You understand that we are unable to retract any disclosures we have already made with your authorization, and that we are required to retain our records of the care that we provided to you.

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